FAQ
Frequently Asked Questions
Our Counselling office is located at Bay Road Wellness, 352 Bay Road, Cheltenham.
PLEASE NOTE: In line with government guidelines, you will be required to check in upon arrival, masks are required to be worn in the room and there is hand sanitizer
throughout the clinic.
If you are feeling unwell and cannot attend your appointment, please let me know as soon as possible so that we can reschedule.
No, you do not need a GP referral. You can just contact us to make an appointment.
The cost of a 50 min session is $120 Adult, Teenager 12-17yrs $110.00
Private health insurance rebates are available (see below).
Yes, Your Inner Compass is registered with Bupa, Doctors Health Fund, St Lukes, Phoenix, GU Health and Emergency Services Health and Police Health. Clients with extras cover can apply for a rebate through their Health Insurance provider by providing their Counselling receipt.
No, at this time Counsellors are not included in the Medicare Rebate Scheme and cannot offer bulk billing.
Our fees are comparable to the Gap fee for other allied health services.
Counselling sessions are available by telephone, or video (Zoom).
Your first session needs to be paid in advance, either on-line via Stripe, or by direct credit (contact us for Banking details).
For all future appointments you can pay by stripe online or direct debit on or before your appointment.
Yes. Karen will email the intake forms to you for signing and return by email before the first session.
Yes, Karen has a current Public Liability and Indemnity Insurance Certificate.